Last updated: March 20, 2023
This policy is a legally binding agreement between You and Ravago ("we," "our" or “us”). It describes and explains what personal data (“data”) we collect from you when you use our website, how and why we collect it and for what purpose.
What data do we collect from you?
Categories of collected data | Purpose | Legal basis | Categories of 3rd parties with whom we share this data |
|---|---|---|---|
Identity Data includes [first name, last name, username or similar identifier, e-mail address, job title, contact type] | Improving our website Collecting marketing intelligence Enhancing security | Legitimate interests – enabling us to improve our website and services and understand more about our users and the markets in which we operate as well as keeping our website secure by, for example, verifying accounts | Okta |
Contact Data includes [e-mail address, telephone number, billing address, delivery address] | Complying with relevant laws and regulations | Legal Obligaton – to be able to process orders placed through our website and conclude valid contracts as well as and keeping our services compliant with, for example, sanctions regulations | IBM Private Cloud |
Transaction Data includes [details about payments and other details of products and services you have purchased from us] | Enhancing security & user experience | Legitimate interests – to protect against or identify possible money-laundering or other fraudulent transactions, as well improving your user experience, by showing you products or advertisements that match with your purchasing history or products you frequently viewed on our website | IBM Private Cloud |
Technical Data includes [internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website] | Customer support & enhancing security | Consent – you have given us your active consent | Customer statisfaction tools (Matomo, Mopinion) |
Profile Data includes [your username (or similar identifier) and password, orders made by you, your interests, preferences, feedback and survey/questionnaire responses]. | Enhancing security & user experience | Legitimate interests – keeping our website secure by, for example, verifying accounts as well as personalizing our website based on, including but not limited to, your order history, products you have frequently viewed, language preferences you have set | Customer Relationship Systems ( Microsoft Dynamics) |
Usage Data [information about how you use our website] | Website functionality & user experience | Consent – you have given us your active consent | Analytics tools (Matomo, Google Analytics) |
Advertisements and Communications Data includes [your preferences in receiving advertisements from us and our third parties and your communication preferences] | Subscribing to marketing e-mails about our website, services and products | Consent – you have given us your active consent or Legitimate interests – if you have previously purchased products from us we may under certain conditions send you marketing communications on the basis of our legitimate business interest | Osano |
Transactional Emails | Tracking transactional e-mail history, (f.e. successful delivery, opened emails) | Legitimate interests – enabling us to improve our website and services and understand more about our users and the markets in which we operate as well as keeping our website secure | Customer.io |
Via which means do we collect your data?
Data you provide to us
When you enter our website as a registered user and leave your e-mail address (username) and password;
When you provide data to us by ticking the appropriate boxes or entering information in the free-form text fields of the survey/questionnaire on our website we ask you to complete;
When you contact us via e-mail or otherwise;
Data we collect automatically
When you use our website, data is collected automatically through cookies.
Want to know more: check out our Cookies Policy
For which purpose do we collect your data?
We only collect and process your data when we have a legal basis to do so under the applicable EU General Data Protection Regulation (“GDPR”). See the table above for a list and description of the purposes.
What legal bases do we use?
(a) Consent: when you give us your explicit consent to collect and process data for a specific purpose
(b) Legal obligation: gathering and processing data from you in order for us to comply with any applicable laws and regulations to which we are subject. For example, we may be required to process and retain certain data for compliance with tax laws.
(c) Legitimate interests: we process your data for a number of legitimate business interests, which include:
To enhance, modify, personalize or otherwise improve our service/communications for your benefit
To better understand how visitors interact with our website
To help us improve the relevancy of advertisements you receive
To analyze the effectiveness of the ad campaign
To identify and prevent fraud
With whom do we share your data?
We may share your personal data with:
Our suppliers, affiliates and subsidiaries, but only in the way and for the purposes as described earlier
Law enforcement, government officials or other third parties if we are obligated to do so to comply with any applicable laws and regulations to which we are subject
Third party service providers who assist us in providing services to you or who provide fraud detection or similar services on our behalf and only for the purposes as described earlier
Other visitors that have access to your account if you are a registered user
How long will we retain your data?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
What are your rights?
You have certain rights regarding the personal data that we hold about you:
you have the right to access the information we keep about you – this is because we want you to be aware of the information we have about you and to enable you to verify whether we process your personal data in accordance with the applicable data protection legislation;
you have the right, under certain circumstances, to block or suppress further use of your personal data. When the processing is restricted, we can still store your personal data, but we can no longer use it;
if your personal data is inaccurate or incomplete, you have the right to request the rectification of your personal data;
you have the right, under certain circumstances, to request the deletion or removal of your personal data from our systems;
you have the right to lodge a complaint about the way we handle or process your personal data with your national data protection authority;
if our processing of your personal information is based specifically on your consent, you have the right to withdraw that consent at any time. This includes your right to withdraw consent to our use of your personal data for direct marketing purposes;
you have the right to obtain from us, under certain circumstances, your personal data in a structured, commonly used and machine readable form so you can reuse it for your own purposes across different services. For example: if you leave the company, this enables you to move your personal data easily and in a secure manner to your new employer.
You also have the right to object to certain types of processing, including processing for direct marketing purposes.
These rights can be exercised by contacting us as set out in section “Contact Ravago” below.
Security measures in place to protect your data
The safety of your data is important to us, and we use reasonable technical, physical and organizational measures to secure it.
We employ commercially reasonable encryption (TLS technology), data security, and intrusion prevention technologies to protect and secure all personal data in our possession. Although we take commercially reasonable measures to safeguard against unauthorized disclosures of data, the transmission of information via the internet is not completely secure, and unfortunately, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security, and any transmission of personal data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our website. You acknowledge and agree that you are solely responsible for maintaining the security and confidentiality of your username and password.
Could this Privacy Policy be modified?
Ravago reserves the right to modify this policy and its terms as they relate to this website and services at any time, effective and in full force upon posting the updated version on the website.
Please check this page regularly for updates. The continued use of the website and its services after that shall constitute your consent to such amendments and modifications.
Privacy Policy Acceptance
You hereby acknowledge that you have read this policy and agree to all its provisions, terms, and conditions. By continuing to access and use our website and its services, you also agree to be legally bound by this policy. If you do not agree to be bound by the terms and conditions of this policy, you are not permitted to continue to access or use this website and its services.
Contact Ravago
If you have any concerns, please Contact us.
Thank you for visiting our website.